Support Getting Started

If you are having technical difficulties with the training portal please review the content below.

STEP 1
Minimum Requirements

To run the online training you will need a computer with the minimum listed here:

  • Internet Access - Dial up with a Microsoft Internet Explorer compatible browser.
  • A computer with at least a 400Mhz CPU and 64MBs of RAM.
  • Screen resolution of 800 x 600 pixels.

STEP 2
Macromedia Flash Plugin

Our online training uses the Macromedia Flash Plugin to deliver audio, simulations and animation.

Over 98% of computers already have Flash installed. To ensure you can hear the course audio and view the Interactive Simulations you must have at least the Macromedia Flash Player 7 installed.

Flash Not Found

STEP 3
Viewing your Certificate

You will need Adobe Reader to view your certificate. If you are having trouble viewing your certificate, please download the latest reader.

Get Acrobat Reader

If you can view your certificate but it will not print. Please contact your IT department to ensure your computer has printing capabilities.